Are you getting sick of reading conflicting Fiverr reviews? When all you really want to know is: is Fiverr reliable? Is Fiverr safe and, most importantly, is Fiverr a legit website?
All very valid questions from someone about to give their money to a stranger I’d say.
If it’s any consolation you’re not the only one.
I am the kind of person who spends hours googling everything there is to google before I will part with one cent of my money.
And Fiverr was no different.
(And in answer to your question ‘is Fiverr legit?’ It is – but more on that later).
Before we get into what Fiverr is and isn’t and I share with you some personal reviews of Fiverr, let’s address why you would want to use a website like Fiverr in the first place.
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Why Use Fiverr?
E-commerce is the word on everyone’s lips in 2020.
Building your own online empire, generating money and escaping from the 9 to 5 desk job is what many people dream of – including me.
There are many forums, blogs and websites out there that will help the everyday person create a professional online presence, meaning that with just a few dollars you can start to build a serious website based business.
Fiverr Website Design. Logo Design, Content Creation & More!
By using Fiverr you can outsource (which means pay for someone else to do it for you) almost everything concerning your online business. Fiverr can build you a website, create a logo, do the graphic design, you can even get someone to write the blurb for you!
But, for someone who has never dabbled in the waters of online freelancing, the question that most people want to know is: Is Fiverr legit, is Fiverr safe to use and how do you go about trusting strangers online?
After all, nobody likes to be ripped off. Least of all me.
Fiverr Reviews 2020 (From Someone Who Has Used Fiverr – Lots).
I have had this blog for a few years and I also run two eCommerce stores.
I have used the Fiverr website design service for three of my business’ and have also used the Fiverr logo design service five times.
My son is a freelancer on Fiverr.
So, you can trust me when I say I am speaking from experience. Know that this Fiverr website design review and my answers to questions such as ‘Is Fiverr a scam and ‘can you trust Fiverr’ all come from firsthand experience.
But, before I give you a full review of fiverr, let’s cover the basics of what Fiverr do, whether they are safe and how they can help you in your quest to receive the best online freelancing services.
What Is Fiverr And Is Fiverr Legit?
Fiverr is an online marketplace where freelancers (sellers) from around the world offer all sorts of digital tasks and services to clients (buyers – you).
When Fiverr first started out, all services were no more than $5 – hence the name, but there was a public outcry in 2014 with clients insisting that if they wanted to pay more money for better services then they should be able to.
So, the rules were changed and now the cheapest service will cost you, you guessed it, a fiver, and the most expensive service being offered anywhere upward of the $1000 mark (US).
How Does Fiverr Work?
You are the buyer. The customer. You want a job doing that you can’t do yourself. Such as a video presentation making for your next AGM or a poem writing for your best friends 40th birthday. (Forgive me, I’m trying to think outside of the box here). Here’s how to use Fiverr.
You go to the Fiverr official website (which is very easy to navigate so I won’t talk you through that).
Fiverr offers many services.
Things that you and I might find hard to do. Graphic design, digital marketing, social media accounts management, writing, translating.
You can find people to design Christmas cards for you, entertainers to sing jingles for you, resume creators to write an amazing CV.
Loads of things. Lots and lots of services.
If you need something doing online; Fiverr can do it for you. Go to the site to see how much it will cost for Fiverr website design.
You choose. You Pay. You have the goods.
If you are the person who has any one of these skills then you enter the Fiverr market place as the seller.
You register with Fiverr, make a profile, say what services you can offer and wait for the orders!
Please note, my son is a seller on Fiverr and it’s not quite as easy as I’m making it sound. There are thousands of Fiverr freelancers and the competition is huge. But that’s not to say it isn’t possible to make money. He had to offer his services fractionally cheaper at first in order to get customers who would rate and review his work. Once you have a good reputation then the easier it will become for you.
I’ll get to whether or not Fiverr is legit later in the post. First things first.
How To Use Fiverr. 10 Simple Steps For Success.
I’ll make this as simple as possible because if you are like me you won’t appreciate techy jargon.
You need an online task doing that you can’t do yourself. I say online because we are not talking about needing your sink unblocked here. No. Online services mean things that can be done online.
For Example, you need a new logo design for a website that you are updating. Or, you need someone to build that website from scratch, that’s an online service that Fiverr can provide.
Here’s how to use Fiverr:
Go to the Fiverr official website and sign up for free this takes about three minutes. No money, just an email, very simple.
Deciding What Services You Need From Fiverr
Once you are on the Fiverr site go to the services page. Here you will find a toolbar at the top of the page which lots of different categories.
You can either search these categories until you find something that suits your needs or you can use the ‘search for services’ box in the top left corner.
Remember how I told you that Fiverr offers many services? Well,l to give you an example I typed in ‘Singing Monkey’ and here is what came up. Just saying. It’s very easy to use.
Next, you will be asked a few questions.
How much you want to spend, how quickly you need the gig (don’t worry, I’ll tell you what a Fiverr gig is later) if you require an English speaker etc, etc. Still looking very easy, don’t you think?
Choosing The Best Person For The Job
You are then faced with a whole heap of sellers, all desperate to work for you.
The sellers don’t know that you are looking at them (in case you didn’t know this) so take your time, go through their reviews and look at their work.
Alongside some sellers profile, you will see a yellow heart with a number. This simply means the number of positive reviews this Fiverr seller has received.
The more reviews, the more popular the seller will be, meaning that you may have to wait a few days before they can start your work. They will explain this clearly to you.
If you have more than one seller (freelancer) that you are interested in, add them to your favourites by clicking the grey heart at the bottom left of their profile. Then you can make a shortlist.
Once you have decided on the freelancer that you wish to use, choose which package is right for you.
Sellers usually offer a basic package. For example, $10 I will sing one monkey song at your party. $20 I will sing two and wear a monkey costume. $50 I will sing all night. You get the picture. Choose your package.
Establishing A Relationship – Or Not
If the service that you are buying is fairly cheap (under $30) then you can press the buy now button.
If however, like me, you are asking someone to build an entire website for you and are spending over $300 (like me) then you will want to chat to the person and get a feel of how they work. In which case, press the contact buyer button and have a chat with them.
Once you have established that you like each other and this could be the beginning of a long a happy friendship, go ahead and place the order. Ok. Here’s where the questions come in.
Is Fiverr Safe? Is Fiverr Good? Can Fiverr Be Trusted?
The answer to all three of these questions is yes, yes and yes!
The thought of paying your money upfront worries some people, but rest assured. Fiverr is safe.
First off, know that when you pay your money this does NOT go to the freelancer doing your work straight away.
Fiverr holds the payment until you are completely satisfied with the job. If you are NOT happy you can request a refund. All very easy and legit.
Fiverr is a very popular marketplace – and rightly so, but as with any other crowded market you must do your homework.
Read the Fiverr reviews carefully (and yes, they are all legit and verified) study the seller’s past work and if you’re still unsure, contact the freelancer and bombard them with questions.
Do not feel guilty about doing this. I have done exactly the same lots of times. I, like you, wanted to feel completely sure before I parted with my hard-earned money!
My experience of Fiverr has always been a positive and professional one and if you follow the above guidelines, Fiverr will be perfect for you.
What Is a Fiverr Gig?
I’ll admit, the term gig is a little confusing but it’s easy to understand.
A gig is a job.
You sign up for someone to build your website, that sign up is your ‘gig’.
You can have more than one gig. You could have one freelancer designing your logo and you could have another freelancer working as a copywriter, writing blog posts for you.
Both are gigs.
What Are Fiverr Revisions?
Revisions in Fiverr is like saying ‘have another go’. Asking your freelancer to do it again until you are happy.
Remember how I told you that the sellers offer different packages? Well, the use of revisions plays a big part in their price bracket.
Sellers who charge more will usually offer ‘unlimited revisions’ meaning that you don’t have to accept the finished product (and they don’t get their payment) until you are completely happy.
Every time I have used Fiverr I have opted for unlimited revisions package.
Yes, it’s more money but this really is a fabulous feature. Make sure you are clear about this. UNLIMITED revisions mean just that. The freelancer keeps going until you are 100% happy with the product.
Don’t feel bad about sending it back to the freelancer because they haven’t put the comma in the right place on your logo. This is what you are paying for. Be clear about that.
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Using Fiverr For Logo Design
The logo that you see on this page in the top left? The one of the globe and the family? That logo cost me $40 to have designed on Fiverr.
- I was just starting on Fiverr and new to online freelance sites – unfortunately, I couldn’t find a helpful site like this te to talk me through it!
- I followed the above steps and found my perfect girl. She was American and offered unlimited revisions. I used about five of the revisions offered perfecting the final logo.
- Fiverr logo designers will often ask you for ideas before they start work. This gives them a chance to know what you like and what you don’t.
- You can get a logo for $5 but beware…they are very ugly and basic and for $5 you won’t get any revisions. The word ‘clipart’ comes to mind. Just saying.
- Depending on who you choose, your logo designer will send you your design on whatever background you ask for. They will provide a logo for social media, business cards and blogs etc.
- The beauty of using Fiverr for logo design is that the logo you receive will be between you and your designer. Service is fast, communication is excellent.
I love my Logo and I made a very good friend out of the freelancer who designed it for me. I went on to use her for other graphic design on my website. Do not hesitate to use Fiverr for logo design they offer a superb service. You won’t be disappointed.
Alternatives To Fiverr
I won’t give you a full rundown on other websites like Fiverr, there are plenty of other sites that can give you that information, this online market website gives you a list of the top 10 and is extremely useful
What I will say is that I have also used Freelancer for Logo design. Here were the main differences.
Fiverr Vs Freelancer
- Freelancer felt rather spammy compared to fiverr. I used the ‘post a project’ option where you say what you need and people bid on the job.
- You are flooded with hundreds of very, very similar logos. None of them any good to be honest.
- It seemed to me that all of the designers were copying each other. My budget was $25 and for that, the quality was nowhere near as good as Fiverr.
- You feel very rushed to pick ‘a winner’. It’s too much pressure. for me, I prefer Fiverr by far.
- The one positive thing I liked about Freelancer was the customer service. The guy was very helpful and talked me through a few things I was stuck on.
- I’ve never had to deal with customer service on Fiverr as everything has always gone smoothly, but yes, Freelancer came out with top marks for service.
What Happens When The Fiverr Gig Is Completed?
Your order will be delivered and it is time for you to check everything and either accept the order or request revisions.
Obviously, if you took the package with no revisions then you will accept and part company, but if not then you go keep going with the revisions until you are happy.
Know that the Fiverr seller will be super keen to wrap the job up and move onto the next project. Don’t feel rushed, keep communicating until everything is right.
Once you press ‘accept order’ the gig is finalised and the freelance seller gets paid (less Fiverr’s commission)You leave a nice review and admire your new logo!
Updated September 2020
I am so glad that this post helps so many of you out there that are considering using Fiverr and are not sure whether it is safe and legit.
As you will see from the comments below, I have tried to help each one of you the best that I can.
I have just made another order with Fiverr, this time for a bundle mock-up. I have recently made a course and I needed one of those fancy looking images that show what’s included in the course.
I made sure that I documented the purchase through screenshots so that I could, once again, share my experience with you here.
Step 1: Placing an order on Fiverr :
I searched ‘bundle mockup’ on Fiverr marketplace.
I found a number of sellers. I chose the one with:
a) unlimited revisions (as I have told you before if you are as picky as me then make sure you go for this option).
b) a price within my budget (but not the cheapest. I always favour reviews and unlimited revisions over price).
c) Images of past work that looked like the kind of thing that I wanted.
d) a nice picture (haha!)
I emailed the guy and asked a few questions. He answered back promptly and politely. Good sign ✔️
Step 2: Telling the Fiverr seller exactly what you need
I clicked purchase and paid (through Paypal)
PLEASE NOTE. (Once again), initially, the money is paid to Fiverr NOT the seller. The seller will NOT GET THE MONEY UNTIL YOU ARE SATISFIED WITH THE FINAL PRODUCT AND CLICK ACCEPT OFFER. ONLY THEN DO FIVERR RELEASE THE MONEY.
The order began.
The clock was ticking.
It is important for the seller to produce the goods accurately and by the date stated, otherwise the seller may get a bad review and they can’t risk that, so they ask you to provide specific details of what you require.
As you can see from the screenshot, I wanted to make sure that he knew how to promote my podcast audio course.
I only ever email the seller through the Fiverr website. That way everything is legit.
The yellow box states “INCOMPLETE” because the seller has not yet delivered the order to me.
Step 3: Sit and wait patiently
I sent through all of my specific requirements and now Samad (the seller) starts work on my order.
The status is now changed to “in progress”
I can still message him at any time but I am waiting to see what his first attempt will look like before I start hassling the poor guy.
Step 4: Receive order. Before you click accept make any necessary revisions
The seller sends me my order on the promised day but I am not happy with a few things.
The ebooks were in the wrong place and a couple of other minor details needed changing.
Remember. You mustn’t feel guilty about asking the seller to redo anything you are not happy with. That is what the unlimited revisions are there for.
HOWEVER, try to stick within the original request so as not to waste people’s time – if you are clear and definite about what you want from the start, then the revisions should be minimal meaning that you will get your order promptly.
Notice how the Status now says ‘in revision’.
The seller follows your request and keeps sending the order back for you to check over.
Step 5: Accept order and leave a review (& tip if you choose)
After three revisions (which took all in all two hours to rectify) I was very happy with my final order.
I clicked to accept the order.
The status changed to ‘complete’ (sorry, I can’t find this screenshot?!)
I left a review and was then shown the message below.
I left a 20% tip because I was extremely happy with the service. However, tipping is not compulsory so don’t tip if you don’t want to.
Step 5: Admire your order!
Yay! My order is complete and I can now add the mockup to my sales page! Once again using Fiverr leaves me feeling as though I have achieved something I could never have done on my own!
Here is the final product. Exactly what was promised and exactly how I wanted it to look!
I hope that added a little more clarity to what it looks like when you place an order on Fiverr from start to finish.
Next, you could…
Listen to our latest podcast trusting strangers online!
Final Words On Fiverr Being Legit
Remember, some of the Fiverr reviews out there are written by people who haven’t been within ten feet of the website (!) so if there is anything whatsoever you would like to speak to me further about then drop me a comment below or email me – I’ll help you in any way that I can.
I hope you have enjoyed this Fiverr reviews 2020 and that it has answered your questions as to whether Fiverr is legit and safe, as I said, I couldn’t have been happier with how things turned out.
If I were in your shoes and I needed something doing for an excellent price then I would head over to Fiverr right now and check them out.
And remember, if you enjoyed this post then please share it!
Good luck! Liz 🙂
Liz, your new site is amazing!! Well done! I definitely need to look at outsourcing things more – Thanks for the reminder. Really excited about following your adventure! xx
Thank you, Gillian! It’s been worth all the hard work and I look forward to spending time with you on our adventures! x
Great article. I just bought a domain and put up a simple, but boring 1 page website. I compare it to others and realize I want it greatly improved. I am willing to pay for it as I’m not that techie when it comes to building websites. Can you send me a link to your site?
Thanks for your comment. Do you mean a link to the guy that I used? All the details should be on my post but if not, the name of the guy that I use is mehedi101. Click any of the links in the post and type in his name.
Hope this helps!
Hello, a friend turned me on to fiverr. I want to put my voice out there. At&t used to pay me 100.00/hour in the 80’s for my voice on their voice recognition telephone. (Technology was cutting edge back then) people I know and don’t know tell me I should be on the radio. What’s the best way to put that out there? Thanks for any assistance.
I’m not really sure of the answer to that one. My first guess would be to make a voice demo and then offer your services on Fiverr. You could also check out the website upwork.com
I found this website that goes into a lot of detail about voice over work -https://www.voices.com/blog/starting-voice-acting-career/
Hopefully that will help you out!
I am a Top Rated Seller on Fiverr in voice over.
If you want to start working on Fiverr the best advice is to visit the forum and search for relevant answers.
Also, listen to Fiverrcast podcast (you can just search your favorite podcast) it’s a few years old but incredibly relevant.
Your mindset needs to be to build it, be professional, be patience and treat every order the same no matter the price.
When I started in 2018 my gigs started at $5 then $10 then $20 now I am at $40 for my voiceover gigs. I had a mindset that I was actually being paid to gain experience and reviews. It took about 8 months to get traction.
Fiverr buyers are interesting at the $5 rate but when you raise your prices the buyers become more professional and have larger budgets.
I hope you decide to go for it!
I was wondering about illustrators. I have a children’s book trilogy that I need and illustrator for. I notice that almost everyone I contact is from Pakistan. A few from Italy. How do I locate an illustrator in the US?
I have contacted my logo designer for you – she is American and is a brilliant sketch drawer. She said she would love to chat to you so her name is Meredith and you will need to search for her under merbear1287
I am a new buyer on Fiverr and am not familiar with the process. Can a seller ask you to make a payment via PayPal before the content is delivered? I thought it was paid via Fiverr? Can this seller be trusted?
No. Never pay anything to the seller beforehand and not through Paypal either. All transactions are to go through Fiverr, if the seller is telling you different then walk away.
Thanks Liz, you have covered everything I wanted to know. Keep up the good work.
Thank you Mike!
I have been working on fiverr from last 3 years and today they suspended my account on a question and agent goes i violated terms and conditions where i didn’t committed any mistake they are theft. very disappointed with the platform won’t recommend to anyone
I paid for a 300 word article on Fiverr for $5 and it was such poor quality. Is that always the case for a $5 article? I suppose I needed to get a writing sample first.
I’m sorry to hear that Kari. I have never paid for an article on Fiverr but I would imagine that for $5 you won’t get much. The average rate for a good quality piece of that length is around $25. Maybe next time ask for examples of previous work so that you can suss the seller out? Hope this helps 🙂
Hi. I’m considering using Fiverr for the first time. I’m looking for a consultant for a crowd funding campaign for my graphic novel. Already have the illustrator, just need to crowd fund. Is Fiverr a good site for that? I found one person but he wants me to pay a consultation fee in order to listen. It’s $200. Is this standard practice? Thanks in advance for your assistance with this matter.
I’m sorry Shen, I have only ever used them to build a website and do logo design so i would hate to recommend when I don’t know for sure. Try a forum like Quora or Reddit and see if you can get some advice there?
While I do see the pull as a buyer. I just don’t see the point as a seller. In the creative industry I’ve found its easy to be shafted by clients, and to be honest, fiverr makes it all that much easier for them to do that.
I literally just reached earning over $41,000 on Fiverr. Like any other job, if you work hard, be professional and provide amazing work you will be successful.
Thanks for the review dear. I’ll sign up now and get started. I need a simple logo for my new website.
Hi Liz. Just read the above article. Very clear and easy to read. Thank you. My question is: If/When I have a logo or image designed for me, is there anything I need to be aware of re image rights (or whatever)? I appreciate you’re not a legal person, but wondered if you knew anything about this. Will I “own” all rights exclusively? (The last thing I want is to strike it lucky with my idea and then be sued for more money by the designer! haha
You’re right! I’m not a legal beagle and to be perfectly honest with you I don’t know.
I wouldn’t imagine that you are taking an image that you don’t own and turning it into a logo though? As far as I know (going from the few times I have had a designer make me a logo) they just draw/make/create a logo taken from an idea that you have and once you are happy with their design then it’s yours. For example, when i did my travel blog I told the girl that I wanted a globe with stick figures. She did a bunch and I chose the one I liked. Now that’s my logo.
Maybe ask someone legal but my guess would be as long as you aren’t copying something or someone else’s design you’d be fine. Hope this helps 🙂 Liz
I am a new buyer on Fiverr. I need a quick fix to my company website; eg update logo, addresses and some contents. I am just wondering regards the safety of disclosing the confidential stuff with sellers? Can this seller be trusted?
I can only speak for myself, but having used fiverr many times I have never had any issues. When you say confidential info what do you mean?
You pay through Fiverr so there are no bank details to worry about so I am assuming you mean letting a seller into the back end of your website?
As I mentioned in my post, I used a guy called Mehedi to build my site. He has since worked on my site fixing niggly problems etc. When I need him to do this I give him his own login details.
I would simply say do lots of research on the seller if you are at all worried. Only go with someone with lots of reviews (as a side note, yes it is possible to buy fake reviews but you can usually spot these – all five star and usually written in the same way and within a few weeks of each other!) make sure you do lots of communicating back and forth (on the fiverr site, not in private) before making the purchase. If it feels dodgy don’t buy.