Is Fiverr Legit & Can You Trust Them to Build Your Website?
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Is Fiverr legit? Firstly, let’s look at who and what Fiverr is. Fiverr is an online marketplace where freelancers from around the world offer all sorts of tasks and services. The cheapest service will cost you… you guessed it, a fiver, with the most expensive being around the $500 mark (US).
But is Fiverr legit? I don’t hand over my money easily. I’ll admit. So when I decided to entrust someone to build my new website and came across the popular site fiverr, the first thought that came into my suspicious mind was “Is Fiverr legit’. The fact that you have to pay your money up front was enough for me to start getting nervous. But. Rest assured. I am here to tell you that from my own experiences if you are thinking of spending any money with this company, you can sleep easy.
I’ve had a lot of changes going on in my life lately. But that’s good. I like change. Although stressful, it’s also exciting. As you may or may not know, we are taking our brood around the world in November. The plan is to go for a year, and while we are away, I wanted to continue documenting our adventures through the way of a blog. A website. Anyway. I diverse. I’ll write another post about our plans and our latest adventure next time. Back to the website and your question as to whether or not Fiverr delivers what it promises.
Blogging on a Hosted Site and Deciding to go Bigger.
I have been blogging on my little WordPress site for about six months now, and it was easy. Easy peasy. No worrying about anything, no themes, no plugins, nothing. But, I’m an ambitious woman, and if I’m going to do something, I like to do it right. I knew that I couldn’t stay with a hosted site forever. It’s a bit like riding a bike in a triathlon with the stabilisers on. If I was going to do this blogging malarkey, I was going to do it right.
So I started to think how I’d build a new website. I got 3 hours down the track, and I was stumped. I am not a techie. I don’t know much about computers. I was going to need help. Brian and I bought a ‘theme’. The idea being you buy a rough design and then build your content around it. We tried that for about 8 hours. We managed to put the name up and get a toolbar at the top. That’s it. This was going to take a loong time.
I have read this book by Tim Ferriss twice now. I highly recommend you read it. It has sort of changed my life. Within the book, Tim Ferris talks about ‘outsourcing’. I already have a concept of this as my daughter will tell you. She can fold a pile of washing ten times quicker than I can. It’s worth $2 to not have to do it. Outsourcing tasks that are laborious or that you find too difficult means you employ someone who will do these jobs for you at a reasonable price, giving you time to use your energy elsewhere.
So, How did I find Fiverr?
I did what you would do. I typed into Google: ‘help to build my website’, and amongst others, Fiverr.com popped up. I did my research and read loads of reviews, but still, the suspicious Brit in me couldn’t help verbalising (many times to poor Brian,) “what? A company called Fiverr ( that’s not even spelt right) will do all this work for so little money (I’ll get to the price etc. in a minute), how on earth can that be legit?” Brian being Brian reassured me that the only way to find out was to check them out. Starting with a small project. Whats the worse that could happen? You lose $5.
So, that’s what I did. I tried Fiverr out. Before I went straight into the website ‘gig’, I started small. I hired someone to design my logo. Let me just explain a little detail about Fiverr before we continue. The jobs- the tasks, whatever you may call them, are referred to as ‘gigs’. Don’t make the mistake I made and assume you’re buying tickets to the Bryan Adams concert in January. A gig. It’s a job. A service in Fiverr. Ok, that’s that cleared up.
What You Can Expect When You Visit Fiverr.
When you first go onto the Fiverr website you will be asked which service you are looking for. Unfortunately, they don’t have ‘How to raise kids and remain wrinkle free’, but they are zillions of other brilliant things to choose from. Graphic and design, digital marketing (looking after all your social media accounts- how bliss would that be?!) Writing, translating, people who will design Christmas cards for you, people who will sing jingles for you, you can have your resume written for you, Loads. Right down to celebrity impersonators should you wish to make a video and have Elvis performing on it. This website has the lot. But I wasn’t looking for Elvis. I was in need of a logo.
Choosing Your First ‘Gig’ With Fiverr?
While there are hundreds of people to choose from, don’t let this put you off. Use the filter button on the left of the screen. Put in the maximum amount that you want to spend, how quickly you want the order to be completed, whether you will accept someone from a non-English speaking country (more on this later) and what kind of design you are after. It is an incredibly straightforward process. Believe me, if I can navigate it, you will undoubtedly be able to.
Next, take a look through all of the designs that catch your eye, and then add your favourites to the favourite list. I got mine down to about 5. Read all the reviews if you can. Not just the first three, it will give you a clearer idea of what the seller’s reputation is. Obviously, the more popular designers can charge more. You will know who they are, they have “pro” written on their profile and their prices are a lot higher. Next, choose the person you want to go with, put in a few details regarding what design you want (you don’t have to fill this part in. I didn’t, I had no idea what I wanted), and then click pay.
What? You pay before you receive the goods? Are you sure Fiverr is legit?
Yes. Don’t worry its all totally legit and safe. Don’t be thinking you’re kissing your money goodbye and you’re never going to hear from this person ever again. You will. And quickly. Know that the money you are paying is to Fiverr, it’s not paid directly to the freelancer. The freelancer will only receive the money once the job is completed and you are completely satisfied. If you have any queries whatsoever, the customer support team are excellent. I’ve had a couple of queries regarding my account and they have always answered back within a day.
Getting a Logo Designed Using Fiverr.
I chose a designer from America. I loved her examples, and she had fantastic reviews. She promised that the logo would be completed in 4 days and that the price would be $15. The reason it wasn’t $5 was that I chose the more expensive option, (they give you three options, usually). The first, a flat $5 would give you a logo, but with no revisions. That means once you agree on a design that you like, the freelancer will do it, and that’s it. The second one gave you three revisions and the third -which I went for, gave you unlimited revisions.
I knew I wouldn’t be, and I wasn’t, an easy customer. I cant make my mind up at the best of times, but with the logo design, I had to have it right. My total revisions totted up to about 20. I worked with this lovely girl, communicating only by messaging on the website over the course of 4 days. I sent her hand-drawn ideas of mine (they looked like a toddler had done them) and colour suggestions, all uploaded in a file from my website. It was easy peasy. Within four days, my logo – which I love, was delivered to me on time. Know that if the order isn’t on time, Fiverr give the seller a bad rating, so it’s in your freelancers best interest to be prompt. If like me, you were still finalising the last details at the end of the four days, they will send you the order, and then you just press the big green “request revision” button (assuming that you paid for this option). That way, in theory, the seller has delivered the order, but you can still keep working on it until your happy under the revisions blanket. They are more than happy to do this.
My designer gave me four different sizes and colours (all included in the $15), and by the end of it, we had become very friendly (poor girl, I hounded her I’m sure). So much so, that I went on to use her for some more graphics on my new website further down the line.
Building a Website From Scratch Using a Fiverr Freelancer.
Because I was now totally convinced that Fiverr was indeed legit, I went on to hire a website builder and designer. The last four weeks have been consumed entirely with the designing and building of my new website. It has been one of the most informative months of my life. Crammed with information and lessons that I didn’t know were possible to fit inside my brain.
So that you know exactly what to expect when hiring a freelancer from Fiverr, whether that be to build your website (or maybe record an Elvis song) I have listed out the whole process of the past month. There are mistakes that I made, and there are recommendations.
- Before I even started looking for a website designer and builder, I went onto all the sites that I liked and wrote down what it was I liked and why I enjoyed being on those websites. This is important. You need to know what you do and don’t like before you start.
- I went to Fiverr and typed in “help to build my Divi website’ I’d already bought the ‘Divi’ (I wonder if its called that because of I’m a divi on the computer? Probably) theme so knew that’s what I wanted to use. (It’s a theme. A design template of a website).
- I went through all of the prospective candidates using the method that I mentioned above. I shortlisted them. Because I was spending a lot more money than $15 (my budget was $450), I wanted to make sure that they were legit, that they would do what they were promising to do. I did this by way of ‘interview’. Make sure you do the same. When you are sending this much money, it’s important. When choosing a website designer, the designers like you to contact them before you order the gig. To talk about what it is you are after. I contacted four sellers and proceeded to ask them loads of questions. I just kept firing them loads of queries. I also asked them to send examples of previous websites they had built. I wanted to see how well they communicated with me, and how far they’d keep communicating with me for free. By doing this, you will get a good idea of what sort of service you are going to receive in the future.
Making Your Final Choice of Freelancer:
- My final choice was ‘M’,’ a designer from Bangladesh. I had four shortlisted. Two were from Pakistan, one was from Australia, and the other was from Bangladesh. At first, I was hesitant to work with someone from a non-English speaking country, but his English was good enough, and the way he had communicated with me in the initial interview, convinced me that he was the man for me. Nothing seemed too much trouble for him. He wasn’t the cheapest, but sometimes this is not a bad thing. His price was $480 USD. That’s about £350 and $650 NZD. Use your discretion. You will get a feel of who the right person is for you.
- I bartered. Haggled a little. While it’s true that compared to what you would pay in New Zealand for the same service, (I had been quoted $2000 NZD) this was a snip, but for that price, I wanted unlimited revisions and not the five revisions previously quoted. Make sure you do the same. Don’t agree on anything until they have sent you the ‘offer’. This is literally what it says it is. A written offer, a contract for the seller to deliver what you have both agreed on. Get unlimited revisions. If you are anything like me and like things to be perfect, it’s essential.
- M asked me for all of my login details of my hosting site and for my WordPress account so that he could access the C.Panel. Think of this as being where Doctor Spock sits in Startreck. This is what I did, and it made it a lot easier to comprehend.
Communication is key:
- We communicated through the fiverr website. It’s like a messaging service. It’s really clever as it tells you what time it is in Bangladesh (or wherever your designer is from) and whether or not they are online. This seemed to work fine for my logo designer and me, but for M and I, it was a mistake that I wish we had realised beforehand. I don’t know if it was because of the time difference, but communication was just too slow. We later started to communicate on skype, and although a little awkward at first (talking to a complete stranger in India) I wish we had done it from the start. Problems and questions were solved a lot quicker than by sending a message and waiting until he was back online to answer.
- Make a list of all of your queries and questions about the website and put it all into a word document. Don’t do what I did. “Dear M, I’m not happy with a/b/c/” then wait for him to answer, in which time I’d also decided ” Dear M, I want to change d/e/and f” I’d continue to send messages without waiting for a reply to the first. The poor man was bombarded with a list of ramblings and suggestions and must not have known which one to tackle first.
- Remember, it is highly likely that your designer will be in a completely different time zone to you. I used to get all of my questions sorted before I went to bed. It’s frustrating when you have an idea that you want to put to them and you’re up and raring to go, but they are fast asleep.
Teach yourself a few techy things :
- Learn how to take a screenshot of what it is you’re querying. It’s too hard to try and explain to someone “on the home page about a third of the way down’. On a Mac, you do this by pressing down ‘shift, command, 4’. Drag the little square across the page, and it will take a snapshot of the screen for you. Youll hear it click. Then know how to write on the image, even if it’s just a big red arrow pointing to where it is you’re talking about. To do this, go to your desktop (this is where you will find the screenshot that you’ve just taken) click on it to open. Click on the little suitcase icon on the right. (I think its a suitcase- that’s what it looks like) press the pen icon on the left and start drawing. Once you’ve finished, save it to somewhere you will remember (I always saved mine to ‘screenshots’) and then when you’re ready to send it just attach it. You can ‘zip’ it before you send it. This just makes the file smaller. It’ll keep them happy if you do that.
- They also don’t like you to send massive files and photographs. That’s why the word document idea is the best. If you are going to send images, they want them to be compressed first. I didn’t know anything about compressing images. I thought that you just posted it and that was that. Apparently, it takes ages to download a big file, costing them time and money. Compress any images you have by going to a website like
- this one.
- I didn’t realise until quite far into the process that I could go to the site that was being built and work on it. When I say work on it, I mean just add text and images and things. I thought that M had sole access to it. Know that you can work together on the site from day one. Just don’t go changing anything or you’ll be in trouble! Even if you use this time to get to know your dashboard, or you could be writing posts and putting them into drafts.
- Make sure you keep checking the progress of your website on all devices. Phone. Ipad and Desktop. Each will have their small issues. This is your job to make sure everything works as you want it to work.
Be fussy and Don’t Feel Bad About Being So:
- Get really picky now. Go to the sites that you like being on and see what their font is and which size. Decide on your font. There’s a really good article here on font size and spacing etc, but at the end of the day, it’s personal preference. Get your developer to do all this for you. It’s not hard, but it’s easier for them to do it. Write a list of things that you like about a certain site and make sure your website is getting the same sort of look.The same applies to things you’re not keen on. If you see a logo in the centre of the toolbar and that annoys you, make sure yours isn’t positioned there. Be fussy. You’re going to be looking at this website an awful lot. It has to be right.
- Find a good sleep meditation app! You’re going to need it. I’m happy to say I’ve never really suffered from sleepless nights, but building this website left me lying awake at all hours, Not good. I recommend this one. It worked a treat.
- Join a facebook group within your niche. You need all the support you can get. Youll discover that there are loads of people going through exactly the same process as you and it really helps to swap ideas and stories.
Nearly There But Be Warned! Things May Get Tense:
- Develop a good relationship with your developer. M and I had a brief tiff. He said that I was: ‘very hard to work with’. He had a point. I told you I was fussy. But that was only because I was learning as I went along. He was entirely in the right. I had asked him to change the colour of the toolbar about 27 times, not realising that it was an incredibly simple process and one that would take me about ten seconds from the dashboard of my site. I Skyped him and apologised, and after that we were okay. It gets quite tense toward the end. You have both worked incredibly hard and time is ticking by. Know to be kind. Know to give praise. Everybody likes to know they are doing a great job.
- Don’t do what I did and get all cocky and think you’re the next Bill Gates. One day I decided to go to the site and start fiddling with things. I ended up deleting a load of code. It was a nightmare. If you don’t know how something works, leave it to your developer (or at least until you’ve learned how it works). Otherwise, you will do what I did. I spent the whole day worried sick and crying, waiting for M to wake up and see my broken site. When I eventually spoke to him on Skype at 7 am (I couldn’t wait any longer), he told me in his non filtered English that I had “Made here a mess. This may cost much money to fix”. I was mortified. After I’d recovered from my minor heart attack and wiped my tear stained face, we worked through it together. M was charming and fixed the whole thing for me. It cost me nothing. Just a lesson in not to be cocky.
- Be patient. Things will get done. As long as all the groundwork is there, you can fill it all in and make it look pretty later on.
My Last Lesson. Conversing With a Designer From Bangladesh:
- As I said before, speaking with someone whose mother tongue isn’t English can be exciting, challenging and funny. Depending on the day. Depending on your mood. Indeed, I could have chosen to go with the guy from Australia and to communicate would have been effortless, but, no disrespect to him, I don’t think he would have done half as good a job as M has done. I’m so glad I chose who I did. Remeber though, if you do decide on someone from Bangladesh etc, get a thick skin. Sometimes what they mean to say doesn’t quite come out that way they intend it to. Here are a couple of classics that I encountered and the roughly translated versions:
- “Why you call me in my bedtime?” (Good morning! You’re an early bird today!)
- ” I am thinking you are difficult to me” (I think we’ve got our wires crossed here)
- “Listen again of me Ok?” (I think we already discussed this)
- Remeber, don’t take everything to heart. I tried to imagine how I would communicate in a foreign language, and the answer was, I couldn’t.
- Your designer will deliver the website on the promised day. Without a doubt. They care too much about their Fiverr review and reputation. They won’t be late. Remember what I said, if you’re not happy (I still needed things to be changed), you can do this through the revisions button. Here you can keep going until its right. There is also a big button at the top of the page on the right that says “dispute with this seller’. Obviously, I’ve never had to use this, and I don’t think you will either, but its peace of mind. The Fiverr team would sort out anything that you needed resolving.
- If you’ve built up a good relationship with your developer, you will be able to keep in touch. I do, even if it’s only to ask about something I’m not sure of. I also noticed that some website builders offer after sales care as part of their package.
- Once you are happy with the product, its time to cut the apron strings. Press accept the order and leave a comment and a tip if you so wish.
- Know that all the prices on Fiverr are in US dollars. I couldn’t thank M enough. I made sure I left him a fantastic review, and if you are happy, you should do too, it helps other people like you and me to decide on a freelancer.
And that’s it! You’re done! You will feel a massive sense of achievement when you complete whatever it is you have set out to do on Fiverr. It feels quite amazing to know that there are people out there, on the other side of the world, that will build you a fantastic website. If you’re willing to put yourself out of your comfort zone and try something different, you are going to save yourself a ton of money and have a fantastic product.
Which leads me to my original question; is Fiverr a legit website? Yes people, it most certainly is. I promise. If you have any task that you’ve been putting off doing because you feel as though you don’t quite have the skills to do it, get yourself over to Fiverr right now and start shopping. It takes about 30 seconds, and It’s absolutely free. Click here, and it will take you straight to the site. If you have any questions about the process, or you want to know my logo designers name or M’s name, get in touch by leaving a comment or drop me an email and I can give them to you no problem. I would also love it if you could subscribe to my newsletter. I will send you my list on how to implement CHANGE into your life and get going with your new adventure! Also, let me know what you think of the website! And lastly… (I know I like to go on…) if you think of anyone who would benefit from fiverr, please share this post!
See you soon! Liz